Return and Refund Policy

This policy outlines the process and conditions for returning products and obtaining refunds at Hiranandanis. It includes information on eligibility criteria, steps to follow for returns, testing and inspection procedures, and the timeline for refunds. Our goal is to ensure transparency and ease in resolving any issues with your purchase.

Your Satisfaction, Our Priority

At Hiranandani’s, we take immense pride in the quality and craftsmanship of our diamond jewelry. Every piece is meticulously crafted to exceed expectations, and our commitment to excellence ensures that your purchase reflects both beauty and value. If you encounter any issues with your purchase, please follow the guidelines outlined below for our return and refund process.

Eligibility for Returns and Refunds

To be eligible for a return and refund, your product must have a legitimate issue. This includes defects or discrepancies from the product description provided at the time of purchase. Returns and refunds are only accepted under these conditions, and the product must be assessed according to our return policy to qualify.

Return Process

If you believe your product qualifies for a return, please follow these steps:

Reach out to our customer support team within 3 days of receiving your product. Provide your order number and a detailed description of the issue.

Return Authorization :-

After you contact our customer support team, they will provide you with guidance on how to return the product and assist you throughout the process.

Return Shipping :-

The cost of return shipping is the responsibility of the customer, except in cases where the return is due to an error on our part or a verified product defect. Please ensure that the product is returned in its original packaging and in the same condition as received.

Product Testing and Inspection

Once we receive the returned product, our lab team will conduct a thorough inspection to verify the issue.

Testing Procedure :-

Once we receive the returned product, it will be sent to our lab team for thorough testing and inspection to verify the reported issue.

Outcome and Resolution :-

If our lab team confirms that the product has a defect or issue, we will process a full refund to your original payment method. If the product is found to be in proper working condition or the issue is not covered by our return policy, we will inform you of our findings and return the product to you.

Non-Eligible Returns

Certain conditions and products are not eligible for return or refund:

Condition of the Product :-

Products that are used, damaged, or altered outside of normal usage are not eligible for return or refund.

Non-Refundable Items :-

Items specified as non-returnable or non-refundable at the time of purchase, such as [list specific items if applicable], are not eligible for return or refund.

Refund Processing

After the product is inspected and the return is approved, we will begin processing your refund, which typically takes approx 5-10 business days to complete.

Timeline :-

After the product has been inspected and the return has been approved, please allow [number] business days for the refund to be processed. The refund will be issued to the original payment method used for the purchase.

Refund Method :-

Refunds will be processed through the same payment method used for the original purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

For any questions regarding returns, refunds, or to initiate a return, please visit our Contact Page for assistance. We appreciate your understanding and cooperation. Our goal is to ensure a smooth and satisfactory shopping experience, and our team is ready to help with any concerns you may have.

We appreciate your understanding and cooperation. Our aim is to provide a smooth and satisfactory shopping experience, and we are here to assist you with any concerns you may have.